FAQ

Frequently Asked Questions (FAQ)

Last Updated: July 23, 2026

Welcome to the Glownana FAQ page. Here you'll find answers to some of the most common questions about our store, orders, shipping, returns, and more.

1. Where do you ship?

We currently ship within the United States only. At this time, we do not offer international shipping.

2. How long does order processing take?

Orders are processed within 1 business day after payment is successfully received.

Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

3. How long does shipping take?

Standard shipping typically takes 3–5 business days after your order has been processed.

Please note that delivery times may vary due to weather, carrier delays, holidays, or other unforeseen circumstances.

4. Do you offer free shipping?

Yes! We offer FREE Standard Shipping on all orders within the United States.

There is no minimum purchase required.

5. How can I track my order?

Once your order has shipped, you will receive a confirmation email with your tracking number.

Tracking information may take up to 24 hours to become active.

6. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible.

If your order has not yet been processed, we'll do our best to accommodate your request. Once an order has been shipped, we may no longer be able to make changes or cancellations.