Shipping policy

At Glownana, we are committed to providing a clear and reliable shipping experience. Please review the information below before placing your order.

Order Processing

We process orders within 1 business day after payment is confirmed.

Orders are processed Monday to Friday, excluding weekends and public holidays.

Once your order ships, we will send you a shipping confirmation email with tracking information.

Shipping Time

After your order ships, delivery usually takes 2–4 business days, depending on your location.

Estimated Delivery Time

Your order will usually arrive within 3–5 business days from the date you place your order.

Please note that delivery times are estimates. Delays may occur due to carrier issues, weather, holidays, high order volumes, or other unexpected circumstances.

Shipping Destination

Glownana currently ships to addresses within the United States only.

International shipping is not currently available.

Shipping Cost

FREE Standard Shipping is available on all orders.

There are no minimum purchase requirements for free standard shipping.

Order Cut-Off Time

Orders placed before 5:00 PM Eastern Time (EST) on a business day will begin processing that day.

Orders placed after 5:00 PM EST will be processed on the next business day.

Shipping Carriers

Orders may be shipped using USPS, UPS, FedEx, or UniUni, depending on the delivery address and carrier availability.

Order Tracking

After your order has shipped, you will receive an email containing your tracking number.

Please allow up to 24 hours for tracking information to become active.

Shipping Address

Please make sure your shipping address is complete and accurate before completing checkout.

Glownana is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Once an order has entered processing or has shipped, we may not be able to modify or cancel the order.

Damaged or Lost Packages

If your package arrives damaged or does not arrive within the expected delivery timeframe, please contact us as soon as possible.

Please provide your order number, photos if the package is damaged, and a brief description of the issue. Our support team will review the issue and assist you accordingly.

Returns

For information about returns and refunds, please visit our Return & Refund Policy page.

Contact Us

Business Address: 108 N Melbourne Ave, Ventnor City NJ 08406, United States

Business Email: support@glownana.store

Business Phone: +1 (321)343-3154

Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)

Customer inquiries are usually answered within 24 business hours.