Shipping policy

Shipping Policy

Last Updated: July 23, 2026

At Glownana, we are committed to delivering your order quickly, securely, and efficiently. Please review this Shipping Policy for important information regarding order processing, shipping, and delivery.

Shipping Destinations

We currently ship within the United States only. At this time, we do not offer international shipping.

Order Processing

  • Orders are processed within 1 business day after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

  • Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.

  • Processing time is separate from shipping time.

Shipping Time

After your order has been processed, delivery typically takes 3–5 business days.

Please note that delivery times are estimates and may be affected by circumstances beyond our control, including:

  • Severe weather conditions

  • Carrier delays

  • High order volumes

  • Public holidays

  • Incorrect or incomplete shipping information

Free Shipping

We proudly offer FREE Standard Shipping on all orders shipped within the United States.

There is no minimum purchase requirement to qualify for free shipping.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

Tracking information may take up to 24 hours to become available.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your shipping information, please contact us within 24 hours of placing your order.

Once an order has been shipped, we may not be able to change the shipping address.

Lost, Delayed, or Stolen Packages

If your package is delayed, please allow additional time for the carrier to complete delivery.

If your tracking information indicates that your package has been delivered but you have not received it, please:

  • Check around your delivery location.

  • Ask neighbors or household members.

  • Contact the shipping carrier directly.

If you are still unable to locate your package, please contact us, and we will do our best to assist you.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery.

To help us resolve your request quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

After verifying the issue, we will provide a free replacement for damaged or incorrect items.

Shipping Delays

While we make every effort to ensure timely delivery, unexpected delays may occur due to circumstances beyond our control.

We appreciate your patience and understanding.

Contact Us

If you have any questions regarding this Shipping Policy or your order, please contact us:

Glownana

Store: www.glownana.store

Email: support@glownana.store

Phone: +1 (321) 343-3154

Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST

Business Address:
108 N Melbourne Ave
Ventnor City, NJ 08406
United States