This Payment Policy explains the accepted payment methods and related billing information for orders placed at Glownana.
Accepted Payment Methods
We accept the following payment methods at checkout:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Currency
All prices on our site are listed and charged in U.S. dollars (USD).
When You Are Charged
Your payment method is charged at the time your order is placed.
Declined or Failed Payments
Occasionally, a payment may fail or be declined due to:
- Insufficient funds
- Incorrect billing information
- Bank security restrictions or fraud holds
- A temporary issue with the payment provider
If your payment is declined, we recommend:
- Double-checking your billing details match your card/account exactly
- Contacting your bank or card issuer to confirm there's no hold or restriction
- Trying an alternative payment method
Payment Security
All transactions are processed through secure, encrypted connections. We do not store your full payment card details on our own servers; payments are handled by our payment processors in line with PCI-DSS standards.
Billing Issues
If you notice an unauthorized or incorrect charge, please contact us immediately at support@glownana.store or +1 (321)343-3154 so we can investigate.
Fraud Prevention
For your protection, Glownana reserves the right to cancel or hold any order suspected of fraudulent activity. Additional identity verification may be requested before processing certain orders.
Contact Us
Business Address: 108 N Melbourne Ave, Ventnor City NJ 08406, United States
Business Email: support@glownana.store
Business Phone: +1 (321)343-3154
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)
Customer inquiries are usually answered within 24 business hours.